2017 Sessions

In total, there were 30 fantastic TransportCamp sessions. Session notes were taken for each unconference session.  Each post includes all the essential session details, links and a summary of all the key points of discussion.

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The Traditional Requirement Process for Transport Infrastructure Projects Cannot Deliver a good Customer Experience

Session Details

Room: Supper

Format: Debate

No. of attendees:

Hosts names: Alexandra Almond  and Dave King

Scribe: Samithree Rajapaksha


What was covered?

  • Current procedure of planning transport infrastructure projects does not consider the customer perceptions.

  • Specifications should be designed based on the customer requirements.

  • But when the project is evaluated in a business perspective, it won’t be easy to satisfy all the customer expectations.

  • A good project will balance between a business perspective and customer expectations.

  • Therefore, the most critical stage of a development process is the designing phase and have to finalise with a specific organisation.